Managing your customers efficiently is essential for providing a seamless shopping experience. Ciriks Site Builder offers a comprehensive customer management system that includes tools for handling customer information, processing orders, and managing customer inquiries. This guide covers the three main sections of customer management: Customer Management, Orders, and Contact Us.

1. Customer Management

The Customer Management section displays a list of customers who have registered on your site, making it easy to track user activity, order history, and account status.

Features:

• Customer Profiles: Each registered customer has a profile containing their name, email, and contact details.
• Order History: Access a list of all previous purchases made by the customer.
• Search and Filter: Quickly find customers based on their name, email, or order details.

Learn more about Customer Management

2. Orders

The Orders section helps you track, manage, and fulfill customer purchases. This feature ensures a smooth order process and keeps customers updated on their purchases.

Features:

• Order List: View all orders, including pending, completed, and canceled transactions.
• Order Details: Access customer details, items purchased, and order status.
• Order Status Updates: Change an order status (e.g., "Processing," "Shipped," "Completed").
• Payment Tracking: Monitor payment status (paid, pending, refunded).
• Invoice Generation: Download or send invoices directly to customers.

Learn more about Orders

3. Contact Us

The Contact Us section allows you to manage customer inquiries and maintain communication with users. This ensures that customer concerns are addressed promptly and efficiently.

Features:

• Customer Messages: View messages submitted via the contact form.
• Reply System: Respond to inquiries directly from the admin panel.
• Message Status: Mark messages as open, in progress, or resolved.
• Saved Replies: Use predefined responses for frequently asked questions.

Learn more about Contact Us

By effectively utilizing these customer management tools, you can enhance customer satisfaction and streamline your online store operations with Ciriks Site Builder.