Efficient order management is key to running a successful online store. With Ciriks Website Builder, tracking and updating orders is simple, ensuring a smooth process for both you and your customers. Here’s a step-by-step guide to help you manage orders effortlessly.

How to Access Customer Orders

To view your customer orders, follow these steps:

1. Log in to your Ciriks Website Builder admin panel.
2. Go to the Customer Management section.
3. Click on the Orders tab.

Here, you will find a complete list of customer orders with important details, including:

• Order ID – A unique identifier for each order.
• Total Amount – The total payment received.
• Subtotal – The order amount before shipping costs.
• Shipping Price – The cost of delivery.
• Payment Type – The payment method used by the customer.
• Order Status – The current progress of the order.
• Order Date – The date the order was placed.
• Last Status Update – The most recent change in the order status.

Viewing and Updating Orders

To check the details of an order and update its status:

• Click on the order to open its details.
• View customer information, order details, and the current status.
• Update the order status as needed to keep your records accurate and customers informed.

Understanding Order Statuses

Each order moves through different stages, helping you track its progress. Below are the common order statuses and what they mean:

• Pending Payment – The payment has not been received yet.
• Paid – The order has been successfully paid for.
• Processing – The order is being prepared for shipment.
• Shipped – The order has been dispatched for delivery.
• Delivered – The order has reached the customer.
• Canceled – The order was canceled by the customer or seller.
• Refunded – The item has been returned, and a refund is in process.
• Failed – The payment or order processing was unsuccessful.
• Completed – The order has been fully processed and finalized.

Why Effective Order Management Matters

Keeping track of orders properly helps your business by:

• Ensuring customers receive their orders on time.
• Reducing confusion by keeping status updates clear.
• Helping you manage inventory and track sales efficiently.

With Ciriks Website Builder, handling orders is simple and stress-free. Stay organized, keep your customers happy, and grow your online business with ease.